You can reach our technical support department using our online Support Center.
How do I setup Real
Audio for my site?
Create a
directory under the /html directory called 'realcontent'. Upload your .ra, .rm
files into that directory. Then create a file using notepad with the following
text... 'pnm://www.(yourdomain).com/realcontent/(filename).ra'. Save is as
(filename).ram and upload it anywhere in your site. Now make a http:// link to
the .ram file and it will automatically stream your new RealAudio file when you
click on it.
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How do I
setup/troubleshoot ASPMail?
Due
to the detailed nature of this response, we have dedicated an entire
page to this topic. Although we do
not support the actual use of ASPMail, since we have the environment, we have
gathered as much information as we could find.
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I've installed the
HTML Form wizard and get the following error. "System cannot find file
VB40032.DLL"
You can
download this file at http://www.mysecureserver.com/formwizard/vb40032.dll. Copy this file into your c:\windows\system
folder.
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How do I request a DSN to be
setup?
Login to the Online Control Panel, http://cp.mavweb.net.
Use your domain name and your password, Click on Create DSN, you will
be prompted to login again, Login and click on Create DSN, follow the directions.
You can also
email in your DSN request to Support@mavweb.net, include your domain name, what you what the DSN to
be named, and the location of the .mdb file.
Please note that the .mdb must be uploaded before Support
can create the DSN.
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How do I request Stats to be
added?
By emailing in your request to Support@Mavweb.net
Please include your domain name.
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What is a mail
Alias?
An alias is like a nickname for a real email
account. An alias cannot receive email, only forward it to a real email account,
on or off of our server. Examples:
sales@yourdomain = joe@yourdomain
info@yourdomain =jim@yourdomain
domain@yourdomain = jeff@yourdomain
As you can see above, aliases are quite useful in
directing email to the appropriate mail box.
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What is
ASP?
ASP
is a feature of the Microsoft Internet Information Server. Because
the
server-side script is simply building a regular HTML page, however, ASP
can
be delivered to any browser. The parts of the code that are to be
executed on
the server are enclosed within <% and %> tags. These
symbols are referred
to as the delimiters for ASP.
TIP: When a
delimiter tag is left off, you will get the following error:
Active
Server Pages error `ASP 0116`
Missing close of script delimiter
/bad_script_tags.asp, line 8
The Script block lacks the close of script
tag (%>).
The above error is usually caused by not closing your
scripting tag. Many
editors now color-code your blocks of code and let you
know if you forgot to
close a tag.
Some recommended HTML editors are
Macromedia Dreamweaver, Microsoft
FrontPage, and Adobe Go Live, to name a
few. However, the best
development studio for ASP is Microsoft’s Visual
Interdev. Visual Interdev will
also let you manage your SQL Server database
(VServer NT Pro and above).
ASP files must end with a .asp extension in
order to be processed by the
server. Because ASP files were meant to deliver
HTML files, you can include
normal HTML tags inside of your ASP files. HTML
tags are just sent along to
the client’s browser.
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How do I set up Netscape
to receive my email?
Incoming and outgoing SMTP servers are
mail.yourdomain
User or account name is user@yourdomain
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How long can a domain name be
& what can it consist of?
Your domain name can be as long as 22
characters, not including the .com (or .edu, .net,
etc.). The domain must
consist only of letters, numbers and dashes.
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I already have
my own domain currently hosted on another service. Is there any problem with
transferring the domain from them to you? How does that work? Will I have time to
set up my web site before the transfer takes effect to make it as smooth as
possible?
To transfer the domain you will need to
contact your Registrar (who you purchased your domain name through) and request that
your domain be modified to point to our DNS servers. This information is listed on
our support page http://mavweb.net/support and listed below for your convenience:
Primary
ns1.mavweb.net - 69.46.5.102
Secondary
ns2.mavweb.net - 69.46.5.100
Once they receive the request and process it, it may take 24-72 hours for everyone
else (ISP's) to update their DNS servers with the new location.
If you registered with Network Solutions/VeriSign,
Mavweb can submit the DNS change for you, however they now are requiring a Username and
Password. The username and password will need to be provided for
Mavweb to process the DNS request for you. Again, it will take another 24-48 hours
for everybody else (ISP's) to update their DNS servers with the new
location.
During this time, you will have a temporary URL
to use and you will have access to the server to begin uploading and publishing your website.
This ensures that you will not experience downtime as a result of your move.
Email
Support@Mavweb.net if you are with Network Solutions/VeriSign, along with the username/number
and password if you want Mavweb to move or transfer a domain name to Mavweb. Please remember
to include your domain name.
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